Written questions by Lowe.

With reference to the contract, Provision of Bridging Accommodation and Travel Services, procurement reference CCTM22A01, what was the total number of contracts between the Department and Corporate Travel Management (North) Limited in the last ten years.

Prior to receiving internal, Home Office Commercial approvals, to award this contract supplier performance was reviewed and due diligence was carried out. Necessary external approvals from Cabinet Office Spend Controls were also obtained prior to the contract award. The guidance for Cabinet Office Spend Controls applies to commercial activities costing £20 million or more, and is published on gov.uk at: Commercial spend controls (version 7) - GOV.UK.The final contract signature was completed on 24 March 2023.All Home Office contracts are procured in line with public sector procurement regulations. As part of these regulations, robust checks are carried out on suppliers’ ability to deliver the contract in question and, in certain circumstances, it may be necessary to exclude bidders in line with relevant regulations.CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract was a direct award under the CCS Travel and Venue Solutions Framework Agreement (RM6217) – Lot 2. CTM were the sole supplier within Lot 2.Financial information cannot be provided in the granular detail requested.

With reference to the contract, Provision of Bridging Accommodation and Travel Services, procurement reference CCTM22A01, what the cost is of providing adequate transport links to enable service users to access the local area.

Prior to receiving internal, Home Office Commercial approvals, to award this contract supplier performance was reviewed and due diligence was carried out. Necessary external approvals from Cabinet Office Spend Controls were also obtained prior to the contract award. The guidance for Cabinet Office Spend Controls applies to commercial activities costing £20 million or more, and is published on gov.uk at: Commercial spend controls (version 7) - GOV.UK.The final contract signature was completed on 24 March 2023.All Home Office contracts are procured in line with public sector procurement regulations. As part of these regulations, robust checks are carried out on suppliers’ ability to deliver the contract in question and, in certain circumstances, it may be necessary to exclude bidders in line with relevant regulations.CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract was a direct award under the CCS Travel and Venue Solutions Framework Agreement (RM6217) – Lot 2. CTM were the sole supplier within Lot 2.Financial information cannot be provided in the granular detail requested.

With reference to the contract, Provision of Bridging Accommodation and Travel Services, procurement reference CCTM22A01, what the annual cost is of the house-keeping laundry service with a maximum 48-hour turnaround.

Prior to receiving internal, Home Office Commercial approvals, to award this contract supplier performance was reviewed and due diligence was carried out. Necessary external approvals from Cabinet Office Spend Controls were also obtained prior to the contract award. The guidance for Cabinet Office Spend Controls applies to commercial activities costing £20 million or more, and is published on gov.uk at: Commercial spend controls (version 7) - GOV.UK.The final contract signature was completed on 24 March 2023.All Home Office contracts are procured in line with public sector procurement regulations. As part of these regulations, robust checks are carried out on suppliers’ ability to deliver the contract in question and, in certain circumstances, it may be necessary to exclude bidders in line with relevant regulations.CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract was a direct award under the CCS Travel and Venue Solutions Framework Agreement (RM6217) – Lot 2. CTM were the sole supplier within Lot 2.Financial information cannot be provided in the granular detail requested.

With reference to the contract, Provision of Bridging Accommodation and Travel Services, procurement reference CCTM22A01, what the cost per service user is of the requirement that cabins are cleaned on a twice weekly basis.

Prior to receiving internal, Home Office Commercial approvals, to award this contract supplier performance was reviewed and due diligence was carried out. Necessary external approvals from Cabinet Office Spend Controls were also obtained prior to the contract award. The guidance for Cabinet Office Spend Controls applies to commercial activities costing £20 million or more, and is published on gov.uk at: Commercial spend controls (version 7) - GOV.UK.The final contract signature was completed on 24 March 2023.All Home Office contracts are procured in line with public sector procurement regulations. As part of these regulations, robust checks are carried out on suppliers’ ability to deliver the contract in question and, in certain circumstances, it may be necessary to exclude bidders in line with relevant regulations.CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract was a direct award under the CCS Travel and Venue Solutions Framework Agreement (RM6217) – Lot 2. CTM were the sole supplier within Lot 2.Financial information cannot be provided in the granular detail requested.

With reference to the contract, Provision of Bridging Accommodation and Travel Services, procurement reference CCTM22A01, what expenditure has been incurred on the booking of transport services for those who wish to travel beyond the local area.

Prior to receiving internal, Home Office Commercial approvals, to award this contract supplier performance was reviewed and due diligence was carried out. Necessary external approvals from Cabinet Office Spend Controls were also obtained prior to the contract award. The guidance for Cabinet Office Spend Controls applies to commercial activities costing £20 million or more, and is published on gov.uk at: Commercial spend controls (version 7) - GOV.UK.The final contract signature was completed on 24 March 2023.All Home Office contracts are procured in line with public sector procurement regulations. As part of these regulations, robust checks are carried out on suppliers’ ability to deliver the contract in question and, in certain circumstances, it may be necessary to exclude bidders in line with relevant regulations.CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract was a direct award under the CCS Travel and Venue Solutions Framework Agreement (RM6217) – Lot 2. CTM were the sole supplier within Lot 2.Financial information cannot be provided in the granular detail requested.

Whether her Department will publish an annual summary of due diligence outcomes and contract performance for its highest-value suppliers.

Home Office meets Cabinet Office transparency arrangements to ensure consistency across Government. There is no current requirement to meet the scope suggested.Cabinet Office publishes quarterly KPI data from returns supplied by Departments.

With reference to the contract, Provision of Bridging Accommodation and Travel Services, procurement reference CCTM22A01, what the annual cost is of the cleaning programme delivered to the standards set by the British Institute of Cleaning Science required under the contract.

Prior to receiving internal, Home Office Commercial approvals, to award this contract supplier performance was reviewed and due diligence was carried out. Necessary external approvals from Cabinet Office Spend Controls were also obtained prior to the contract award. The guidance for Cabinet Office Spend Controls applies to commercial activities costing £20 million or more, and is published on gov.uk at: Commercial spend controls (version 7) - GOV.UK.The final contract signature was completed on 24 March 2023.All Home Office contracts are procured in line with public sector procurement regulations. As part of these regulations, robust checks are carried out on suppliers’ ability to deliver the contract in question and, in certain circumstances, it may be necessary to exclude bidders in line with relevant regulations.CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract was a direct award under the CCS Travel and Venue Solutions Framework Agreement (RM6217) – Lot 2. CTM were the sole supplier within Lot 2.Financial information cannot be provided in the granular detail requested.

What the breakdown of costs by financial year is for the contract with Migrant Help entitled AIRE - Advice Issue Reporting and Eligibility since 1 March 2019.

This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder

How many complaints have been received relating to accommodation standards under the Asylum Accommodation and Support Services Contract series since 1 March 2019; and what proportion were upheld by supplier and year.

Complaints relating specifically to accommodation standards are recorded and reviewed as part of the department’s wider contract management regime. However, detailed information on the number of such complaints received since 1 March 2019, and the proportion upheld by supplier and by year, forms part of contractual performance data that is considered commercially sensitive. As such, this data is not published.

What the value, annual spend to date and forecast annual spend are for the contract entitled Provision of Security Services at Home Office Contingency Accommodation held with Mitie Limited with contract start date 16 September 2022; and what sites are covered by that contract.

Security services under this contract are provided at the Scampton and Wethersfield sites.Information on the overall contract value is available publicly: Provision of Security Services at Home Office Contingency Accommodation - Contracts FinderAnnual spend and forecast spend are considered commercially sensitive and cannot be disclosed.

What performance metrics and contractual KPIs are used across Asylum Accommodation & Support Services Contract regions; and what the latest performance results are for each supplier by region.

The Asylum Accommodation and Support Services Contracts (AASC) include a comprehensive suite of contractual Key Performance Indicators (KPIs) and service level requirements which apply across all regions. These metrics cover core areas such as property standards, timely provision of accommodation and subsistence, safeguarding obligations, management of service requests, and delivery of operational reporting.The full set of contractual KPIs for each AASC region has been published online and can be accessed via Contracts Finder at the following links:AASC - Asylum Accommodation & Support Services Contract NW - Contracts FinderAASC - Asylum Accommodation & Support Services Contract MEE - Contracts Finder AASC - Asylum Accommodation & Support Services Contract NEYH - Contracts FinderAASC - Asylum Accommodation & Support Services Contract Scotland - Contracts FinderAASC - Asylum Accommodation & Support Services Contract NI - Contracts Finder AASC - Asylum Accommodation & Support Services Contract Wales - Contracts FinderAASC - Asylum Accommodation & Support Services Contract South - Contracts FinderPerformance results for the AASC contracts are commercially sensitive. Releasing detailed, supplier‑level performance data could undermine the Department’s ability to manage and assure the delivery of these live contracts effectively. For this reason, the Home Office does not publish individual supplier performance results.

What the value, annual spend to date and forecast annual spend are for the contract entitled (a) Independent Unaccompanied Asylum-seeking Children (UASCs) Support Service held with the British Refugee Council with start date 9 February 2022, (b) Language Services - Translation and Interpretation held with thebigword Group Limited with start date 29 February 2024 and (c) Contract for the provision of Home Office and Asylum Interviews held with VF Services (UK) Limited with start date 6 August 2024; and what the principal deliverables and KPIs are under each contract.

Information on the overall contract values and associated contractual details is publicly available via Contracts Finder at the following links:Independent Unaccompanied Asylum-seeking Children (UASCs) Support Service - Contracts FinderLanguage Services - Translation & Interpretation - Contracts FinderContract for the provision of Home Office and Asylum Interviews - Contracts FinderAnnual spend and forecast spend are considered commercially sensitive and therefore cannot be disclosed.

What the (a) contractual value, (b) annual spend to date and (c) forecast annual spend are for her Department's contract with Migrant Help between 2019 and 2029.

Information on the overall contract value is available publicly: AIRE - Advice Issue Reporting and Eligibility - Contracts FinderAnnual spend and forecast spend are considered commercially sensitive and cannot be disclosed.

Which (a) Ministers and (b) Senior Civil Servants approved the award of the contract titled AIRE - Advice Issue Reporting and Eligibility to Migrant Help and CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract - Contracts Finder Contract, with a start date of 26 February 2023; and on what date that approval was given.

This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder

What services are provided under the contract entitled CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract held with Corporate Travel Management (North) Limited with contract start date 26 February 2023.

Accommodation and travel services are currently provided under CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract. Information on the overall contract value is available publicly: CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract - Contracts FinderAnnual spend and forecast spend are considered commercially sensitive and cannot be disclosed.

What the value, annual spend to date and forecast annual spend are for the contract entitled CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract held with Corporate Travel Management (North) Limited with contract start date 26 February 2023.

Accommodation and travel services are currently provided under CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract. Information on the overall contract value is available publicly: CCTM22A01 Provision of Bridging Accommodation and Travel Services Contract - Contracts FinderAnnual spend and forecast spend are considered commercially sensitive and cannot be disclosed.

What procurement route was used for the contract titled AIRE - Advice Issue Reporting and Eligibility; and whether it was awarded via open tender.

This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder

What proportion of spending under the contract entitled AIRE - Advice Issue Reporting and Eligibility has been paid to subcontractors; which subcontractors have received payments; and what services those payments were for.

This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder

What the cost of the 24-hour service provision under the contract titled AIRE - Advice Issue Reporting and Eligibility is; and what assessment was made of the value for money of providing a 24-hour service.

This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder

What Key Performance Indicators and service standards are contained within the contract titled AIRE - Advice Issue Reporting and Eligibility, including any KPIs relating to call handling times, resolution rates, and complaint outcomes.

This information cannot be disclosed as the detailed financial breakdown of the AIRE contract is commercially sensitive.This contract was approved by the Commercial Approval Board where it gained approval within Home Office. It was also approved by Cabinet Office Spend Controls and HMT approvals.The AIRE - Advice Issue Reporting and Eligibility was procured as part of a restricted procedure under the PCR15 regulations.Key Performance Indicators (KPIs) and service standards are contained within the contract titled AIRE publicly available information: AIRE - Advice Issue Reporting and Elligibility - Contracts Finder