3 Dec 2024·Department for Work and Pensions·Answered
AskedPursuant to the answer of 2 December 2024 to Question 15704 on Jobcentres and Universal Credit: Telephone Services, what the costs were to her Department of translation and interpretation for each langu
ReplyFurther to our previous answer to Question 15704, we are unable to provide a full response to this follow up question. Following consultation with the supplier we consider the release of the specific costing information requested would prejudice commercia...
2 Dec 2024·Department for Work and Pensions·Answered
AskedHow many of her Department's staff have transferred from Work Coach roles to roles assisting irregular migrants with benefits claims.
ReplyIrregular migrants cannot access public funds benefits. To access public funds benefits, individuals are required to hold an immigration status which does not prevent them from accessing public funds, which irregular migrants will not hold. Since irregula...
2 Dec 2024·Department for Work and Pensions·Answered
AskedHow many and what proportion of Universal Credit claimants have a note on their record saying that an interpreter is required when her Department contacts them.
ReplyCurrently, we do not collect structured data on customers who need an interpreter within UC. However, we know of the 43,203,214 calls the department received last year that 865,299 needed an interpreter which is around 2%. The data shown is unpublished ma...
28 Nov 2024·Department for Work and Pensions·Answered
AskedHow many international (a) air miles and (b) flights have been completed by (i) Ministers and (ii) officials in their Department since 5 July 2024.
ReplyData on minister’s overseas travel and on senior civil servant’s business expenses is published on a quarterly basis. This can be found here: DWP ministerial gifts, hospitality, travel and meetings - GOV.UK and here: DWP senior officials’ business expense...
27 Nov 2024·Department for Work and Pensions·Answered
AskedPursuant to the Answer of 27 November 2024 to Question 15043 on Social Security Benefits: Overpayments, what the reason was for the increases in Monetary Value of Fraud and Error between FYE 20 and FYE
ReplyThe Department published a detailed account of its understanding of the reasons for the increase in overpayments in its Annual Report and Accounts for 2020/21. HC 422 – Department for Work and Pensions – Annual Report and Accounts 2020-21
27 Nov 2024·Department for Work and Pensions·Answered
AskedWhat proportion of reported (a) error and (b) fraud has not been investigated for each of the last five years.
ReplyThe Department does not hold the data requested.
27 Nov 2024·Department for Work and Pensions·Answered
AskedIf she will publish her Department’s response to FOI2024/88818.
ReplyAs the Freedom of Information (FOI) request, FOI2024/88818, was submitted via WhatDoTheyKnow.com (WDTK), the FOI is already publicly available for anyone to access. The FOI can be accessed on WDTK via the following link: Universal Credit access, Refugees ...
25 Nov 2024·Department for Work and Pensions·Answered
AskedIf he will make an assessment of the potential merits of removing benefits from foreign national offenders.
ReplyIn order to receive taxpayer-funded benefits such as Universal Credit or Personal Independence Payments, an individual must either be a British or Irish citizen or hold a valid UK immigration status that allows them to access such benefits. If DWP is made...
22 Nov 2024·Department for Work and Pensions·Answered
AskedHow many calls to her Department on (a) universal credit and (b) Jobcentre Plus were translated by language code in each of the last 10 years; and what the cost to her Department was for each type of ca
ReplyThe tables attachment shows the volume of calls translated by language code since 2021 together with the associated costs. Please note, this information is not available for the last 10 years and also the data is not available by (a) universal credit or (...
20 Nov 2024·Department for Work and Pensions·Answered
AskedWhat is the total amount deducted from benefit payments to pay for claimants' court imposed fines each year for the ten previous years.
ReplyTable 1 provides the total amount deducted from Universal Credit payments to repay a Court Fine debt for each financial year from April 2018 to August 2024. Table 1: the total amount deducted from Universal Credit payments for Court Fines, April 2018 to A...
20 Nov 2024·Department for Work and Pensions·Answered
AskedIf she will make an estimate of the number of pensioners per constituency in (a) relative and (b) absolute poverty.
ReplyStatistics on the number of pensioners living in relative and absolute poverty are not available at a constituency level. Statistics on the number of pensioners living in relative and absolute poverty at regional level are published annually in the Househ...
19 Nov 2024·Department for Work and Pensions·Answered
AskedWhat overpayments of benefits due to Departmental error there were in each of the last five financial years.
ReplyThe Department publishes estimates of the levels of fraud and error in the benefit system by financial year. These statistics for the last five years are available at: Fraud and error in the benefit system - GOV.UK Below is an extract: OVERALL LEVELS OF M...
19 Nov 2024·Department for Work and Pensions·Answered
AskedHow much her Department has paid in benefits to people from the EU without settled status since the end of the transition period.
ReplyThe requested information is not readily available. We are, however, exploring the feasibility of developing suitable statistics related to the immigration status of non-UK / Irish Universal Credit claimants. EU citizens present in the UK at the end of th...
19 Nov 2024·Department for Work and Pensions·Answered
AskedHow many people from the EU without settled status have been paid benefits since the end of the transition period.
ReplyThe requested information is not readily available. We are, however, exploring the feasibility of developing suitable statistics related to the immigration status of non-UK / Irish Universal Credit claimants. EU citizens present in the UK at the end of th...
19 Nov 2024·Department for Work and Pensions·Answered
AskedHow many staff her Department employs at (a) SEO, (b) Grade 7 and (c) Grade 6.
ReplyWe have provided the information requested in the table below. Staffing figures (as of 31st October 2024) are provided as Full Time Equivalence (FTE): GradeFTESEO4099.3G73069.8G61146.0
19 Nov 2024·Department for Work and Pensions·Answered
AskedHow many staff of what grade her Department employed in non-customer engaging roles in each of the last five financial years.
ReplyThe information you have requested is not held centrally and will have to be provided by operational teams. Gathering this data would incur disproportionate costs.
19 Nov 2024·Department for Work and Pensions·Answered
AskedHow much her Department spent on staff (a) travel, (b) subsistence and (c) stays in hotels in each of the last five years.
ReplyThe Department does not keep this information centrally and to provide it would incur disproportionate costs.Information on annual DWP spend can be found here.
18 Nov 2024·Department for Work and Pensions·Answered
AskedHow many and what proportion of people who took an English for Speakers of Other Languages class claimed Universal Credit in the last 12 months; and what the cost to the public purse was of the provisio
ReplyThe information requested is not held by the Department for Work and Pensions. English for Speakers of Other Languages and other skills data is held by Department for Education for England only. Devolved administrations will hold data on participants on E...
14 Nov 2024·Department for Work and Pensions·Answered
AskedIf she will publish a breakdown of the preferred (a) written and (b) spoken language of people claiming Universal Credit.
ReplyWe do not have a breakdown of the preferred language of people claiming Universal Credit because we do not ask customers this information at any stage of the application or process.
12 Nov 2024·Department for Work and Pensions·Answered
AskedWhat the primary language of benefits claimants has been in each of the last 10 years.
ReplyThe Department does not centrally hold the information requested as it is not a requirement for a customer to declare their ‘primary’ language. Customer communications and benefit information is provided in English and Welsh as appropriate. Necessary info...