Speeches by Yang.

“Could you say a bit more about what will change going forward and what has led to that change?”

“In terms of the data that you collect on debt collection as well as APP fraud and various other scams that you deal with, do you collect data on the protected characteristics of complainants, and other demographic data, to help to understand which groups are more at systemic risk from this kind of abuse?”

“In terms of the tactics for debt collectors and bailiffs, for example, do those kinds of complaints come to you, and is there any trend that you are seeing pre-pandemic to now?”

“I have some questions around debt collection and how FOS deals with vulnerable customers. First, on debt collection, I note that before the pandemic your organisation warned about aggressive customer service tactics in debt collection, and sometimes breaches of confidentiality from debt collectors. Given that the pande…”

“What is the incentive?”

“Do you have any theories about the reason behind this increase in effort? Will it be the steady state level of effort or will people change?”

“I have some questions about the future of data-gathering. Sir Ian, you mentioned the increased cost of getting people to respond on the doorstep. Is the current balance between administrative and survey data the right one for the long run, or will there be a tendency towards more use of administrative data?”

“Do you feel, Sir Ian, that, given the budgetary pressures that you were describing, there will there be a tendency in the long run towards having fewer interviewers than you have right now? Do you see a tension there?”

“Just to be clear, in terms of some of the datasets and some of the variables that you currently gather from survey data, is there no plan at present to move from using survey data for those variables to using administrative data?”

“What I am trying to ask is whether you are planning to use administrative data to replace some survey data sources.”

“You said that there are not an enormous number of areas, but are there some areas that you will stop?”

“That is also my concern, which is why I wanted to know if there would be a long-term deterioration.”

“Can I just move on to another exciting area? You mentioned the mandatory collection of survey data in Australia. The Lievesley review also mentioned this as an option. In your letter to us, you say that you would need support to enable that. Is that a positive resolution for you? Is mandatory data important?”

“If the answer to that was yes, would you need more powers from Parliament?”

“Have you already embarked on that discussion with Ministers?”

“I was wondering if you could talk a bit more about what two times the level of effort means in terms of the ONS’s resource. Might this be a steady state, or is it changing?”

“Sir Ian, you mentioned that, during the pandemic, you found high levels of flat refusal.”

“Thank you. I am joined by Lee Dillon MP. I recognise that there are some avid football followers on the Committee, but you do not need to be an avid follower of the sport to recognise the importance of football, both in grassroots communities all across our country and at the top of the premier league, as well as the c…”

“The debate I am proposing is much wider than the governance Bill, particularly because I am proposing that we debate the financial sustainability of the football pyramid, including the distribution between the premier league and the EFL, and even lower clubs outside of that division, in this Back-Bench debate. Financia…”

“I would add that there is a time window issue for fans of Reading and other clubs in imminent financial difficulties. The transfer window for the season has just finished and, from now until the end of the football season in the spring, lots of clubs will find that their quick sources of revenue have dried up. There is…”