Speeches by Hobhouse.

“The transport sector generates Britain’s highest emissions. Through collaboration with France, we have the opportunity to transform the world’s busiest ferry route, across the strait of Dover between Britain and France, into the world’s first high-volume green shipping corridor. Will the Minister commit to championing …”

“This set of questions is addressed to Ofgem. We want to assess whether Ofgem has ensured market stability and competition post crisis. We have heard concerns that suppliers serving more than a third of consumers are failing to meet their legal obligations, with some falling short of their capital requirements by more t…”

“We have heard in the last hour that a rather unfortunate amount of customer complaints ends up with the ombudsman. To add insult to injury, when remedial actions are required by the ombudsman, a lot of those are only partly carried out, which often means that a customer can resolve those issues only through the courts.…”

“Dr Roy, can you help us to understand what challenges energy suppliers face when they are asked to implement the required measures by the Energy Ombudsman? What happens? What is the tone?”

“What we have heard this afternoon is that it is not you; it is other companies.”

“Is it acceptable that 16% of vulnerable customers simply give up and do not get their rights?”

“One last question to all of you: should more data be published on compliance with the Energy Ombudsman rulings to name and shame the worst offenders?”

“Can you specify the actions you have taken to make sure that that happens?”

“Can you tell us a bit more about why Rebel Energy collapsed in April, despite all of this action?”

“Uswitch told us that Ofgem has not moved quickly enough to a more competitive retail market since the energy price crisis. How do you respond to that?”

“Do you have any plans that you can share to introduce more competition?”

“One of the last questions on the whole new world of energy is: how will customer demand increase the competition? Suppliers will be decentralising and energy will be coming from decentralised sources. Customers should be empowered to use energy and have complete control and see when a tariff is cheap or expensive. What…”

“Are you not worried that this whole new world of energy will always advantage the digitally savvy and those who already can find good tariffs and leave behind vulnerable customers?”

“We have heard in the last hour that a rather unfortunate amount of customer complaints ends up with the ombudsman. To add insult to injury, when remedial actions are required by the ombudsman, a lot of those are only partly carried out, which often means that a customer can resolve those issues only through the courts.…”

“Dr Roy, can you help us to understand what challenges energy suppliers face when they are asked to implement the required measures by the Energy Ombudsman? What happens? What is the tone?”

“What we have heard this afternoon is that it is not you; it is other companies.”

“Is it acceptable that 16% of vulnerable customers simply give up and do not get their rights?”

“One last question to all of you: should more data be published on compliance with the Energy Ombudsman rulings to name and shame the worst offenders?”

“This set of questions is addressed to Ofgem. We want to assess whether Ofgem has ensured market stability and competition post crisis. We have heard concerns that suppliers serving more than a third of consumers are failing to meet their legal obligations, with some falling short of their capital requirements by more t…”

“Can you specify the actions you have taken to make sure that that happens?”