Speeches by Green.

“You just outlined why performance at the contact centre has reduced since 2023, but what are you going to do between now and December to make sure that it is staffed at the level it needs to be?”

“Did you say there were 38 new KPIs? Are any of them brand-new? Are any of them ones that your work to date has made you go, “Actually, we need to be monitoring this much more closely”?”

“With BAU meaning business as usual?”

“I just wanted to be clear that the fines that have been levied to date to the existing contract holder had been paid and to be clear about how that will work for the Capita contract going forward.”

“I have a question about whether MyCSP has paid the fines levied on it and how that will work in practice for Capita going forward.”

“You intend to intervene earlier?”

“So you do not wait until things have a big red flashing light on the dashboard?”

“Earlier on, you mentioned triage, which I did not quite follow. What is that? How does that work in practice?”

“Cat, coming back to the contract with Capita, you have already mentioned the ability to levy fines, service level KPIs and the live data link. What assurance can you give the Committee that you have the levers you need in that contract to hold it to account for its performance going forward?”

“Cat Little, what is the Cabinet Office doing to ensure that performance at the contact centre improves?”

“You mentioned the TUPE process. Roughly, what percentage of the team is transitioning?”

“Would you mind following up with a note to give us an idea of how many grads we are talking about?”

“I am not going to hold you to this number, but what do you mean by “considerably larger”? Roughly how many graduates are we talking about?”

“How established is that?”

“A few minutes ago you mentioned the graduate scheme; is that different from Pathways to Planning?”

“Do you think that will help to address the imbalance that exists between the public and private sectors? Without putting too fine a point on it, do we think it is going to go far enough?”

“I have a follow-up on our Report on tackling homelessness. The Treasury minute did not directly address the Committee’s concerns about the lack of data around out-of-area placements or encouraging better co-ordination between local authorities. When do you expect to publish additional data on out-of-area placements?”

“Thank you very much.”

“Permanent secretary, this question is directly addressed to you. Why is the developer contribution system still not working efficiently and effectively?”

“Can you identify any improvements since July 2024 that the Department has been responsible for in moving that in the right direction?”