Speeches by Onn.

“Do you ever take the suppliers to court?”

“You mentioned that you have about 27,000 complaints a year coming through and you have 5,000 agents. That is about 5.5 complaints per person. If one person is only dealing with 5.5 complaints a year, why do you think that it is falling down so badly?”

“What does the caseload look like for the 380 people the ombudsman has? We can ask the ombudsman later presumably.”

“What about for Centrica? What is the caseload like for your call handlers?”

“This is about making their response times reflective of the expectations.”

“Are you concerned about the proposals to reduce the time before complaints can be escalated to the ombudsman and to make referrals automatic, which might restrict the ability of suppliers to resolve disputes themselves? I am interested in whether you have confidence in the suppliers resolving the disputes themselves. C…”

“So they do not want things to come to the ombudsman. Perhaps that is why so many at Centrica have never made it to the ombudsman and why their process does not provide for that. In the last quarter of 2024 less than half of the cases where an energy supplier was unable to resolve a complaint were correctly signposted. …”

“Can I ask you about deadlock letters? Do you think that suppliers are using deadlock letters in an appropriate manner?”

“Do you think that happens?”

“Alex, do you think that we should be worried about the extent to which potentially threatening tactics are being used by energy suppliers against customers when they raise billing issues? If so, how do you think we should address it?”

“Is that what it is? Is it not trying to minimise the number of complaints that have to be issued in the first place?”

“If suppliers fail to enact your resolution or fail to enact it within a timely fashion, what recourses do you have as the ombudsman? Do they lose their ability to retail given that they have voluntarily signed up to the code?”

“It is a pleasure to serve under your chairmanship, Sir Jeremy. I wanted to take this opportunity to support my hon. Friend the Member for Sheffield South East’s amendment 141. It speaks directly to the principle at the heart of this Bill: ensuring a sustainable and fair future for football clubs throughout the pyramid,…”

“I thank the Minister for his answer, but I really do need to press him, because my constituents in Great Grimsby and Cleethorpes are as fed up as those of my hon. Friend the Member for Kensington and Bayswater (Joe Powell) with seeing high streets dominated by dodgy vape shops and unlicensed barbers. While some of thos…”

“19. What steps he is taking to support small businesses in Great Grimsby and Cleethorpes constituency.”

“Pil, how has Denmark utilised the data that it has gathered from its smart meter roll-out, and how has it ensured that the data is being used securely?”

“That people haven’t got them in a kind of dumb mode.”

“Do you know the percentage of meters that are operating in smart mode in Denmark?”

“You have just mentioned consumer benefits. Not having to be in when somebody knocks on your door to have your meter read is one of them, but are there any other consumer benefits that you think people have experienced? Has it reduced back billing and other bill-related issues at all?”

“Are you aware of how active the consumer engagement with smart meters has been from country to country? It sounds as if people in Denmark have been very receptive, but are you aware of any comparators with more or less engagement—maybe because they have been compelled to, versus people who have had more flexibility in …”