Speeches by Onn.

“It is interesting, though. You say you are working with organisations like Citizens Advice and that confidence is improving. What did you say—an 82% customer satisfaction rate?”

“It is all right. I do not need any more detail.”

“I want to ask about customer engagement by Ofgem for vulnerable groups in particular. I heard your point, Priya, about the meetings with various consumer groups. Who are those groups?”

“Do you think the opportunity to become a net exporter of energy will help in the narrative with the general public?”

“Okay. DESNZ has a public attitudes tracker, and the headline findings from summer last year say that in the short term 69% expect the transition to net zero to increase their living expenses, up from 65%, with only 7% saying that they expect a decrease. In the long term, 50% expected an increase in living expenses and …”

“We’ll get you back when we get 7,000 jobs.”

“I wonder if there is anything that says, “This is enough” or “This is the crux of the story” and is going to sell it—something that says that we are on a trajectory to great things in the future.”

“We have been saying that for a very long time now. I do not want to rain on your parade and I am very supportive. We have Siemens across the river in lovely Hull, and two big operations and maintenance bases in my constituency. I have long recognised that there is opportunity, but this is the same thing that has been s…”

“Don’t tell me about Hull!”

“Why have you not come to Grimsby?”

“You mentioned in your previous response home-grown energy. You were talking about it in the context of security—7,000 jobs, £22 billion-worth of investment—but much of it is not home grown. Our resources are home grown, some of the personnel is home grown, but much of it is not. Much of it is brought in from the Middle…”

“On generating confidence in the community, I wonder whether zealotry, or a sense of having blinkers on or not being sensitive to what I think is a change in public attitude, is a problem in terms of where the message carriers come from, from a Government perspective.”

“I can imagine what you were in Lincolnshire discussing. Chris Stark, would you describe yourself as a zealot?”

“Utilita has provided us with some evidence, which says that “the regulator’s current approach to regulation overly focuses on prescriptive processes rather than consumer outcomes.” I am interested to know whether you think that is the case and why it is wrong if you disagree. It continues: “The regular approach of iden…”

“Do you think that eight stops on a roadshow is sufficient to reach the communities around the whole of the country that might be experiencing—”

“Areas like mine don’t have a Westfield.”

“It will only be those who make the effort. Presumably, there is no way of knowing those who do not.”

“How many stops did that roadshow make?”

“Presumably, vulnerability will include people who do not have access to the internet and will not find it easy to access Ofgem’s website.”

“How many consumers do you think go to the Ofgem website?”