Speeches by Onn.

“Are you concerned about the proposals to reduce the time before complaints can be escalated to the ombudsman and to make referrals automatic, which might restrict the ability of suppliers to resolve disputes themselves? I am interested in whether you have confidence in the suppliers resolving the disputes themselves. C…”

“If suppliers fail to enact your resolution or fail to enact it within a timely fashion, what recourses do you have as the ombudsman? Do they lose their ability to retail given that they have voluntarily signed up to the code?”

“Do you ever take the suppliers to court?”

“This is to the Energy Ombudsman, so Ed and Jonathan. Given that the ombudsman does not exist on a statutory footing, do you think that energy customers enjoy the same protections and means of redress as those in other sectors?”

“That would then say to me that you have fewer, if you have some easy ones that you can just move on. Is the number less than 27,000?”

“I have two caseworkers. They are holding a caseload of about 170 cases at the moment between the two of them.”

“You mentioned that you have about 27,000 complaints a year coming through and you have 5,000 agents. That is about 5.5 complaints per person. If one person is only dealing with 5.5 complaints a year, why do you think that it is falling down so badly?”

“Katie, do you have thoughts on this topic?”

“Is that what it is? Is it not trying to minimise the number of complaints that have to be issued in the first place?”

“Alex, do you think that we should be worried about the extent to which potentially threatening tactics are being used by energy suppliers against customers when they raise billing issues? If so, how do you think we should address it?”

“Do you think that happens?”

“Can I ask you about deadlock letters? Do you think that suppliers are using deadlock letters in an appropriate manner?”

“I have two caseworkers. They are holding a caseload of about 170 cases at the moment between the two of them.”

“What about for Centrica? What is the caseload like for your call handlers?”

“What does the caseload look like for the 380 people the ombudsman has? We can ask the ombudsman later presumably.”

“Thank you. Dr Roy, do you believe that Government proposals to cut the time before complaints can be escalated to the ombudsman from eight to four weeks is operationally realistic for suppliers and will lead to the best outcomes for consumers?”

“It is a pleasure to serve under your chairmanship, Sir Jeremy. I wanted to take this opportunity to support my hon. Friend the Member for Sheffield South East’s amendment 141. It speaks directly to the principle at the heart of this Bill: ensuring a sustainable and fair future for football clubs throughout the pyramid,…”

“19. What steps he is taking to support small businesses in Great Grimsby and Cleethorpes constituency.”

“I thank the Minister for his answer, but I really do need to press him, because my constituents in Great Grimsby and Cleethorpes are as fed up as those of my hon. Friend the Member for Kensington and Bayswater (Joe Powell) with seeing high streets dominated by dodgy vape shops and unlicensed barbers. While some of thos…”

“You have just mentioned consumer benefits. Not having to be in when somebody knocks on your door to have your meter read is one of them, but are there any other consumer benefits that you think people have experienced? Has it reduced back billing and other bill-related issues at all?”