Written questions by Smart.

Communities and Local Government, whether her Department plans to (a) issue guidance and (b) strengthen regulations to ensure that landlords provide (i) transparent and (ii) fair billing when reselling utilities to tenants.

Measures are already in place to protect tenants from landlords passing on inflated utility bills. Where tenants pay their landlord for their water, rather than paying a water company directly, they are protected by Ofwat’s guidelines on water resale. This means that a reseller cannot profit from selling water and sewerage to its purchasers beyond a small admin fee of £5 a year for an unmetered bill and £10 a year for a metered one. Similarly, Ofgem’s Maximum Resale Price Guidance protects tenants from being charged inflated gas and electricity costs by their landlord. It sets a maximum price that can be charged for gas and electricity which has already been bought from an authorised supplier. The current maximum resale price is set at the same price as paid by the person reselling, including any discounts.

What steps she is taking to ensure that children currently undergoing therapy funded by the Adoption and Special Guardianship Support Fund do not experience disruption to their care due to uncertainty around the fund’s future.

The department will shortly be finalising business planning decisions on how we will allocate our budget for the next financial year. All decisions regarding the future of the Adoption and Special Guardianship Support Fund (ASGSF) are being considered as part of these discussions. An announcement will be made as soon as possible. The department will, of course, always consider the impact of decisions on vulnerable children.ASGSF applications are generally permitted to extend up to 12 months, allowing children and families to receive continuing therapy across financial years. Where applications are agreed, therapy which starts before March 2025 may therefore continue into the next financial year, under previously agreed transitional funding arrangements.

Whether she has considered introducing a transitional funding arrangement for the Adoption and Special Guardianship Support Fund beyond March 2025 to prevent a gap in therapeutic support for eligible children.

The department will shortly be finalising business planning decisions on how we will allocate our budget for the next financial year. All decisions regarding the future of the Adoption and Special Guardianship Support Fund (ASGSF) are being considered as part of these discussions. An announcement will be made as soon as possible. The department will, of course, always consider the impact of decisions on vulnerable children.ASGSF applications are generally permitted to extend up to 12 months, allowing children and families to receive continuing therapy across financial years. Where applications are agreed, therapy which starts before March 2025 may therefore continue into the next financial year, under previously agreed transitional funding arrangements.

What assessment her Department has made of the potential impact of the Adoption and Special Guardianship Support Fund funding not being extended beyond March 2025 on children receiving therapy through that fund.

The department will shortly be finalising business planning decisions on how we will allocate our budget for the next financial year. All decisions regarding the future of the Adoption and Special Guardianship Support Fund (ASGSF) are being considered as part of these discussions. An announcement will be made as soon as possible. The department will, of course, always consider the impact of decisions on vulnerable children.ASGSF applications are generally permitted to extend up to 12 months, allowing children and families to receive continuing therapy across financial years. Where applications are agreed, therapy which starts before March 2025 may therefore continue into the next financial year, under previously agreed transitional funding arrangements.

If she will make an assessment of the potential merits of providing increased powers to local councils to help them ensure that utility companies adhere to agreed timescales for completing emergency works on critical highway networks.

The Government continues to review how works are planned, managed and communicated and how this can be improved. The Government announced in December that we will be clamping down on disruptive works by doubling fixed penalty notices for utility companies who fail to comply with rules and extending charges for works that overrun into weekends.

If he will encourage the adoption of the Mental Wellbeing Impact Assessment toolkit across (a) Government Departments and (b) local authorities.

We would like the mental health impacts on adults, children, and young people to be considered in all policymaking across Government. We are considering how to support the relevant departments to do this.Mental health cannot just be the responsibility of the health system. As part of the 10 Year Plan shift to prevention, we will work across Whitehall, and the wider public and voluntary sector, to address the socioeconomic determinants of mental health.

Pursuant to the Answer of 18 December 2024 to Question 20062 on Bank Services: Direct Debits, whether her Department is taking steps to ensure that organisations receiving payments via Direct Debit always (a) verify that Direct Debit instructions have been properly authorised by the payment account holder and (b) provide advance notice of the amount and collection date for each Direct Debit payment unless otherwise agreed.

I refer the Honourable Member to the answer given on 18 December 2024 to PQ UIN 20062.

What steps she is taking to ensure that (a) the Greater Manchester Pension Fund and (b) other pension providers have adequate (i) resources and (ii) support to complete the McCloud pension remedy process by 31 March 2025.

HM Treasury and responsible departments are supporting public service pension schemes to ensure they are able to provide a timely remedy to affected members. HMRC has issued a range of tax guidance to assist pension schemes in administering the McCloud remedy and will continue to keep this updated.

Whether her Department plans to make Personal Independence Payment application forms more accessible for people with mental health issues; and if she will make an assessment of the potential merits of (a) designing questions to account for (i) frequency, (ii) reliability, and (iii) safety in assessing abilities rather than on best-case scenarios and (b) providing additional funding for (A) Disability Stockport and Citizens Advice and (B) other organisations for the provision of support with completing forms and navigating the process.

It is a fundamental principle that the Personal Independence Payment (PIP) assessment should not just consider whether an individual can complete an activity, but the way they can do it.  When formulating their advice to the decision maker, health professionals must confirm that they have considered whether an individual can complete each assessment activity “safely, to an acceptable standard, repeatedly and in a reasonable time period”.DWP continually reviews the PIP claims process, including the content of forms, to ensure information and questions are clear and easy to understand. For example, the Award Review form (AR1) has recently been changed to modify the questions and make it clearer to customers what information is needed. Changes were made following extensive consultation with a range of stakeholders. This will benefit all customers, including those with mental health conditions.Over the longer term, the Health Transformation Programme is modernising the entire PIP service to improve customer experience. The new service will deliver a simpler application process for customers with more information and support available to those who need it. Improved evidence gathering will also enable the department to better tailor the service to the customer’s circumstances.Within the current service there is no funding provided to external organisations to help customers completing PIP forms or navigating the claims process.There are a series of videos, accessible via a link on Gov.UK, aimed at supporting customers navigating the new claim and assessment process which many customers with mental health conditions may find helpful https://www.gov.uk/government/news/personal-independence-payment-customer-journey-films

Whether her Department plans to take steps to ensure individuals subject to a community order are able to complete their unpaid work in a neighbouring local authority area.

Community Payback allows offenders to pay recompense to the communities they have harmed by completing between 40 and 300 hours of unpaid work. The work primarily takes place in the local area to where the offender resides. This allows for reduced travel time to projects and for the offender to make reparation to their local community. There are certain circumstances when this arrangement deviates. Where are compelling reasons relating to local placement such as links to local gangs and employment considerations, steps can be taken to change the project to another local authority area.

If she will undertake a review of sentencing guidelines for causing serious injury by careless driving.

The Sentencing Guideline for the offence of causing serious injury by careless or inconsiderate driving was published by the Sentencing Council in June 2022 and came into force in July 2023.The Council is independent of Parliament and Government. As an independent body, it decides on its own priorities and work plan for producing and reviewing guidelines. The Lord Chancellor or the Court of Appeal can ask the Council to consider guidelines in a particular area, but the Council is not required to agree to any such requests.The Council monitors and evaluates all definitive guidelines, as per its statutory duty to do so. The assessment covers the operation and effect of the guideline. A report on the evaluation findings is published online.

Whether her Department plans to review the priority order of Universal Credit deductions; and if she will make an assessment of the potential merits of ensuring that child maintenance payments have priority over council tax arrears.

The Government is committed to a sustainable long-term approach to tackling poverty and supporting people on lower incomes, and in support of this the Chancellor announced at the Autumn Budget, the Fair Repayment Rate (FRR), this measure is a permanent change and will reduce the Universal Credit (UC) overall deductions cap from 25% to 15% of a customer’s UC standard allowance from April 2025. This measure will help approximately 1.2 million UC households with deductions retain more of their UC award, on average £420 a year or £35 per month. In addition to the FRR measure a second measure was to move child maintenance deduction higher up the regulated priority order from April 2025.

If she will make an assessment of the potential merits of amending sections 1 to 3A of the Road Traffic Act 1988 to extend dangerous driving offences to include incidents causing the (a) death and (b) serious injury of (i) dogs, (ii) other domestic pets and (iii) other animals.

The Government has no plans to consider amending the Road Traffic Act 1988 in the way suggested.

Whether any redress mechanisms are available for claimants who were misadvised by Jobcentre Plus staff to claim Universal Credit before their official migration date and consequently lost entitlement to transitional protection.

Customers who are unhappy with the service provided by DWP can contact us by phone, in person or in writing. Universal Credit claimants can also use their journal. Complaints procedure - Department for Work and Pensions - GOV.UK

What steps her Department is taking to ensure that Jobcentre Plus advisers provide (a) accurate and (b) comprehensive advice to claimants on (i) entitlement to transitional protection and (ii) other aspects of the transition from legacy benefits to Universal Credit.

All Jobcentre advisers are given key information about Move to UC. We have a network of Transformation Leads attached to each Area who represent our Jobcentre and Service Centre network within Move to UC to ensure that our colleagues are getting the upskilling they need and to ensure it is landing as intended. This is regularly updated through communications to advisers. Where customers have more complicated enquiries, advisers signpost customers to the helpline which can provide more comprehensive and specific advice on moving to UC. They also signpost to Help to Claim support externally if they identify a customer requires additional support.

What discussions she has had with the Secretary of State for Work and Pensions on ensuring that tax guidance relating to the McCloud remedy is issued in a timely manner.

HM Treasury and responsible departments are supporting public service pension schemes to ensure they are able to provide a timely remedy to affected members. HMRC has issued a range of tax guidance to assist pension schemes in administering the McCloud remedy and will continue to keep this updated.

Whether her Department is taking steps to support people who have been left personally liable for legal costs following the collapse of no-win-no-fee law firms.

The legal profession in England and Wales together with its regulators, operate independently of government. The responsibility for regulating the sector sits with the approved regulators, overseen by the Legal Services Board (LSB). Given the sector’s independence, the Ministry of Justice cannot intervene in individual cases or investigations.The Government understands the distress and financial uncertainty caused to both individuals and families by the collapse of SSB Law and similar firms. The Solicitors Regulation Authority (SRA), as the body responsible for regulating the professional conduct of solicitors, as well as most law firms in England and Wales, has now completed its investigation into the collapse of SSB Law and has given disciplinary notices to several individuals. The SRA is also progressing its investigation into Pure Legal and the solicitors involved, and aims to make decisions before the summer regarding this disciplinary process. The SRA published an update on this issue on 25 February, which is available on their website: SRA | Cavity wall insulation claims handled by SSB Group (SSB) and Pure Legal Limited (Pure Legal) | Solicitors Regulation Authority.I recently met with the SRA to ensure that lessons are learned from the SSB Law firm collapse and urged regulators to respond more proactively to these issues. It is crucial that steps are taken to prevent this type of situation from happening again.As the oversight regulator, the LSB is also conducting an independent review into the SRA’s regulatory action in the lead-up to SSB Law’s collapse. It is right for the Department to wait until these ongoing investigations are complete and to review the findings, before considering any next steps in this area.The Department is aware that some individuals involved in these claims have received unexpected demands for legal costs. Former clients of SSB Law have options for redress available to them, and they may be able to seek redress through making a negligence claim on SSB’s insurance.The SRA has published a warning notice to law firms, especially those engaged in high volume claims work, about prohibited marketing practices, such as cold calling. Alongside the warning notice, the SRA also published a no win no fee guide to help inform consumer choices: SRA | No win, no fee agreements: A guide to navigating them | Solicitors Regulation Authority.While these no win no fee agreements play a vital role in access to justice, we recognise the concerns raised about their operation. The Ministry of Justice is working closely with regulators to assess the potential need for further consumer protections.

If she will make an assessment of the potential implications for his policies of the impact of the administration of (a) SSB Law and (b) other firms on the finances of claimants whose legal cases were disrupted; and whether her Department is taking steps to provide (i) redress and (ii) other support for affected people.

The legal profession in England and Wales together with its regulators, operate independently of government. The responsibility for regulating the sector sits with the approved regulators, overseen by the Legal Services Board (LSB). Given the sector’s independence, the Ministry of Justice cannot intervene in individual cases or investigations.The Government understands the distress and financial uncertainty caused to both individuals and families by the collapse of SSB Law and similar firms. The Solicitors Regulation Authority (SRA), as the body responsible for regulating the professional conduct of solicitors, as well as most law firms in England and Wales, has now completed its investigation into the collapse of SSB Law and has given disciplinary notices to several individuals. The SRA is also progressing its investigation into Pure Legal and the solicitors involved, and aims to make decisions before the summer regarding this disciplinary process. The SRA published an update on this issue on 25 February, which is available on their website: SRA | Cavity wall insulation claims handled by SSB Group (SSB) and Pure Legal Limited (Pure Legal) | Solicitors Regulation Authority.I recently met with the SRA to ensure that lessons are learned from the SSB Law firm collapse and urged regulators to respond more proactively to these issues. It is crucial that steps are taken to prevent this type of situation from happening again.As the oversight regulator, the LSB is also conducting an independent review into the SRA’s regulatory action in the lead-up to SSB Law’s collapse. It is right for the Department to wait until these ongoing investigations are complete and to review the findings, before considering any next steps in this area.The Department is aware that some individuals involved in these claims have received unexpected demands for legal costs. Former clients of SSB Law have options for redress available to them, and they may be able to seek redress through making a negligence claim on SSB’s insurance.The SRA has published a warning notice to law firms, especially those engaged in high volume claims work, about prohibited marketing practices, such as cold calling. Alongside the warning notice, the SRA also published a no win no fee guide to help inform consumer choices: SRA | No win, no fee agreements: A guide to navigating them | Solicitors Regulation Authority.While these no win no fee agreements play a vital role in access to justice, we recognise the concerns raised about their operation. The Ministry of Justice is working closely with regulators to assess the potential need for further consumer protections.

What steps his Department is taking to reduce delays in transferring dementia patients from hospitals to social care settings.

Almost one million people in the United Kingdom are living with dementia, and that figure is expected to rise. Each of those people, alongside their friends, families and carers, have their own unique and important story of living with dementia, and this government wants a society where every person with dementia receives high-quality, compassionate care from diagnosis through to the end of life.We are working to reduce delayed discharges by improving local partnership working between the National Health Service and social care systems, ensuring that people are not stuck in hospital beds when they are well enough to go home.In December 2024, working with the Local Government Association and NHS England, we published a High Impact Change Model for improving the timely and effective discharge of people with dementia or delirium into the community. This resource offers practical guidance and a set of recommended actions that systems should consider for optimising the discharge process and deliver best practice for an individual’s journey to, during and following discharge. The model is available at the following link:https://www.local.gov.uk/our-support/partners-care-and-health/better-care-fund-support-programme-2023-25/high-impact-change

Communities and Local Government, what steps her Department is taking with the Royal Institution of Chartered Surveyors to review current guidance on closed-cell spray foam insulation and its impact on mortgage lending.

We are aware of the issues some homeowners are facing in obtaining finance where spray foam insulation has been installed. Officials in the department have previously consulted UK Finance and the Building Societies Association, the trade bodies for lenders about this matter, who advise that their members rely on the views of valuers and surveyors on this issue. Whilst the department cannot comment on the decisions made by individual lenders, the presence of spray foam should not automatically prevent lending, and decisions should be made on a case-by-case basis following a survey. That is why it is important that surveyors continue to follow published protocols published in March 2023 to support these assessments, which can be found here: https://www.property-care.org/resources/spray-foam-insulation-inspections(opens in a new tab)(opens in a new tab)(opens in a new tab) and Guides & Documents - IMA (insulationmanufacturers.org.uk)(opens in a new tab)(opens in a new tab). Building owners are responsible for costs of maintaining their buildings. The Government do not specify or recommend which types of insulation are appropriate for a particular property, and all measures installed under government schemes must be installed by TrustMark registered installers.