Written questions by McMurdock.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what estimate she has made of the proportion of people in government debt repayment plans who are currently making payments deemed unaffordable.

The press release entitled ‘Government to Improve Support for Affordable Debt Repayments’, published on 20 March 2026, publicised the Government Debt Management Strategy 2026–2030. The strategy sets out the Government Debt Management Function’s (GDMF) vision and principles for good debt management across central government. It does not introduce a single new, cross-government “affordable repayment plan” policy with uniform terms; repayment arrangements continue to be set by individual departments and arm’s-length bodies (ALBs) in line with their specific legislation, policies and the circumstances of the individual. This includes consideration of interest rates, repayment incentives / disincentives, repayment period length, specific performance metrics and associated costs. Affordability is assessed with an income and expenditure statement, discussion and regular reviews. All repayment plans should be affordable, so requested data on the proportion of repayment plans that are affordable, as well as metrics to assess this in the future, does not exist. The ability for an individual to challenge or seek a review of an affordability assessment depends on the type of debt, the individual’s circumstances and the department or ALB to which the debt is owed. Individuals can contact the relevant organisation to discuss their circumstances and any review or appeal routes available for that debt type. Information about the government’s plan to identify individuals at risk of falling into debt at an earlier stage and how the government has taken consideration of differences in repayment practices is available at Prevent Resolve Improve 26-30 Government Debt Management Strategy - GOV.UK.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what reduction in default rates she expects as a result of introducing more tailored and affordable repayment plans.

The press release entitled ‘Government to Improve Support for Affordable Debt Repayments’, published on 20 March 2026, publicised the Government Debt Management Strategy 2026–2030. The strategy sets out the Government Debt Management Function’s (GDMF) vision and principles for good debt management across central government. It does not introduce a single new, cross-government “affordable repayment plan” policy with uniform terms; repayment arrangements continue to be set by individual departments and arm’s-length bodies (ALBs) in line with their specific legislation, policies and the circumstances of the individual. This includes consideration of interest rates, repayment incentives / disincentives, repayment period length, specific performance metrics and associated costs. Affordability is assessed with an income and expenditure statement, discussion and regular reviews. All repayment plans should be affordable, so requested data on the proportion of repayment plans that are affordable, as well as metrics to assess this in the future, does not exist. The ability for an individual to challenge or seek a review of an affordability assessment depends on the type of debt, the individual’s circumstances and the department or ALB to which the debt is owed. Individuals can contact the relevant organisation to discuss their circumstances and any review or appeal routes available for that debt type. Information about the government’s plan to identify individuals at risk of falling into debt at an earlier stage and how the government has taken consideration of differences in repayment practices is available at Prevent Resolve Improve 26-30 Government Debt Management Strategy - GOV.UK.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what metrics will be used to assess whether repayment plans are genuinely affordable for individuals.

The press release entitled ‘Government to Improve Support for Affordable Debt Repayments’, published on 20 March 2026, publicised the Government Debt Management Strategy 2026–2030. The strategy sets out the Government Debt Management Function’s (GDMF) vision and principles for good debt management across central government. It does not introduce a single new, cross-government “affordable repayment plan” policy with uniform terms; repayment arrangements continue to be set by individual departments and arm’s-length bodies (ALBs) in line with their specific legislation, policies and the circumstances of the individual. This includes consideration of interest rates, repayment incentives / disincentives, repayment period length, specific performance metrics and associated costs. Affordability is assessed with an income and expenditure statement, discussion and regular reviews. All repayment plans should be affordable, so requested data on the proportion of repayment plans that are affordable, as well as metrics to assess this in the future, does not exist. The ability for an individual to challenge or seek a review of an affordability assessment depends on the type of debt, the individual’s circumstances and the department or ALB to which the debt is owed. Individuals can contact the relevant organisation to discuss their circumstances and any review or appeal routes available for that debt type. Information about the government’s plan to identify individuals at risk of falling into debt at an earlier stage and how the government has taken consideration of differences in repayment practices is available at Prevent Resolve Improve 26-30 Government Debt Management Strategy - GOV.UK.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what estimate she has made of the cost to the public purse of implementing more flexible repayment arrangements.

The press release entitled ‘Government to Improve Support for Affordable Debt Repayments’, published on 20 March 2026, publicised the Government Debt Management Strategy 2026–2030. The strategy sets out the Government Debt Management Function’s (GDMF) vision and principles for good debt management across central government. It does not introduce a single new, cross-government “affordable repayment plan” policy with uniform terms; repayment arrangements continue to be set by individual departments and arm’s-length bodies (ALBs) in line with their specific legislation, policies and the circumstances of the individual. This includes consideration of interest rates, repayment incentives / disincentives, repayment period length, specific performance metrics and associated costs. Affordability is assessed with an income and expenditure statement, discussion and regular reviews. All repayment plans should be affordable, so requested data on the proportion of repayment plans that are affordable, as well as metrics to assess this in the future, does not exist. The ability for an individual to challenge or seek a review of an affordability assessment depends on the type of debt, the individual’s circumstances and the department or ALB to which the debt is owed. Individuals can contact the relevant organisation to discuss their circumstances and any review or appeal routes available for that debt type. Information about the government’s plan to identify individuals at risk of falling into debt at an earlier stage and how the government has taken consideration of differences in repayment practices is available at Prevent Resolve Improve 26-30 Government Debt Management Strategy - GOV.UK.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what types of data will be shared between departments to assess individuals’ ability to repay debts under the new strategy.

Some government organisations share information to support debt management, including to help assess an individual’s ability to pay. Where data is shared, it may include information relating to income, employment and benefits, depending on the purpose, the lawful gateway and the specific debt and department involved. This data can be used as a way to distinguish between financial hardship and deliberate non-payment. Departments and ALBs will apply their own policies and statutory frameworks when determining the most appropriate approach to debt recovery, but government guidance on support for those in financial difficulty is available at Public Sector Toolkits - GOV.UK. Any sharing and use of personal data for debt management purposes is carried out in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Where data sharing takes place under the Digital Economy Act 2017, it is subject to the Act’s statutory framework and the Digital Economy Act Code of Practice, including requirements and principles on lawful purpose, necessity and proportionality, security and accountability. Performance against the strategy will be monitored by the GDMF in line with the Cabinet Office functional standards and governance requirements. Where monitoring indicates that intended improvements are not being achieved, the GDMF will use established functional governance to work with departments and ALBs to understand the issues and support improvements, including through guidance, sharing good practice and engagement with relevant organisations.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what assessment she has made of the risk that improved repayment terms may incentivise delayed payment or strategic non-payment.

The press release entitled ‘Government to Improve Support for Affordable Debt Repayments’, published on 20 March 2026, publicised the Government Debt Management Strategy 2026–2030. The strategy sets out the Government Debt Management Function’s (GDMF) vision and principles for good debt management across central government. It does not introduce a single new, cross-government “affordable repayment plan” policy with uniform terms; repayment arrangements continue to be set by individual departments and arm’s-length bodies (ALBs) in line with their specific legislation, policies and the circumstances of the individual. This includes consideration of interest rates, repayment incentives / disincentives, repayment period length, specific performance metrics and associated costs. Affordability is assessed with an income and expenditure statement, discussion and regular reviews. All repayment plans should be affordable, so requested data on the proportion of repayment plans that are affordable, as well as metrics to assess this in the future, does not exist. The ability for an individual to challenge or seek a review of an affordability assessment depends on the type of debt, the individual’s circumstances and the department or ALB to which the debt is owed. Individuals can contact the relevant organisation to discuss their circumstances and any review or appeal routes available for that debt type. Information about the government’s plan to identify individuals at risk of falling into debt at an earlier stage and how the government has taken consideration of differences in repayment practices is available at Prevent Resolve Improve 26-30 Government Debt Management Strategy - GOV.UK.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what contingency plans are in place if the strategy does not lead to improved repayment outcomes.

Some government organisations share information to support debt management, including to help assess an individual’s ability to pay. Where data is shared, it may include information relating to income, employment and benefits, depending on the purpose, the lawful gateway and the specific debt and department involved. This data can be used as a way to distinguish between financial hardship and deliberate non-payment. Departments and ALBs will apply their own policies and statutory frameworks when determining the most appropriate approach to debt recovery, but government guidance on support for those in financial difficulty is available at Public Sector Toolkits - GOV.UK. Any sharing and use of personal data for debt management purposes is carried out in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Where data sharing takes place under the Digital Economy Act 2017, it is subject to the Act’s statutory framework and the Digital Economy Act Code of Practice, including requirements and principles on lawful purpose, necessity and proportionality, security and accountability. Performance against the strategy will be monitored by the GDMF in line with the Cabinet Office functional standards and governance requirements. Where monitoring indicates that intended improvements are not being achieved, the GDMF will use established functional governance to work with departments and ALBs to understand the issues and support improvements, including through guidance, sharing good practice and engagement with relevant organisations.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what safeguards will be in place to protect personal data used to determine repayment affordability.

Some government organisations share information to support debt management, including to help assess an individual’s ability to pay. Where data is shared, it may include information relating to income, employment and benefits, depending on the purpose, the lawful gateway and the specific debt and department involved. This data can be used as a way to distinguish between financial hardship and deliberate non-payment. Departments and ALBs will apply their own policies and statutory frameworks when determining the most appropriate approach to debt recovery, but government guidance on support for those in financial difficulty is available at Public Sector Toolkits - GOV.UK. Any sharing and use of personal data for debt management purposes is carried out in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Where data sharing takes place under the Digital Economy Act 2017, it is subject to the Act’s statutory framework and the Digital Economy Act Code of Practice, including requirements and principles on lawful purpose, necessity and proportionality, security and accountability. Performance against the strategy will be monitored by the GDMF in line with the Cabinet Office functional standards and governance requirements. Where monitoring indicates that intended improvements are not being achieved, the GDMF will use established functional governance to work with departments and ALBs to understand the issues and support improvements, including through guidance, sharing good practice and engagement with relevant organisations.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what measures will be used to identify individuals at risk of falling into debt at an earlier stage.

The press release entitled ‘Government to Improve Support for Affordable Debt Repayments’, published on 20 March 2026, publicised the Government Debt Management Strategy 2026–2030. The strategy sets out the Government Debt Management Function’s (GDMF) vision and principles for good debt management across central government. It does not introduce a single new, cross-government “affordable repayment plan” policy with uniform terms; repayment arrangements continue to be set by individual departments and arm’s-length bodies (ALBs) in line with their specific legislation, policies and the circumstances of the individual. This includes consideration of interest rates, repayment incentives / disincentives, repayment period length, specific performance metrics and associated costs. Affordability is assessed with an income and expenditure statement, discussion and regular reviews. All repayment plans should be affordable, so requested data on the proportion of repayment plans that are affordable, as well as metrics to assess this in the future, does not exist. The ability for an individual to challenge or seek a review of an affordability assessment depends on the type of debt, the individual’s circumstances and the department or ALB to which the debt is owed. Individuals can contact the relevant organisation to discuss their circumstances and any review or appeal routes available for that debt type. Information about the government’s plan to identify individuals at risk of falling into debt at an earlier stage and how the government has taken consideration of differences in repayment practices is available at Prevent Resolve Improve 26-30 Government Debt Management Strategy - GOV.UK.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what assessment she has made of variations in repayment practices between departments prior to the introduction of the new strategy.

The press release entitled ‘Government to Improve Support for Affordable Debt Repayments’, published on 20 March 2026, publicised the Government Debt Management Strategy 2026–2030. The strategy sets out the Government Debt Management Function’s (GDMF) vision and principles for good debt management across central government. It does not introduce a single new, cross-government “affordable repayment plan” policy with uniform terms; repayment arrangements continue to be set by individual departments and arm’s-length bodies (ALBs) in line with their specific legislation, policies and the circumstances of the individual. This includes consideration of interest rates, repayment incentives / disincentives, repayment period length, specific performance metrics and associated costs. Affordability is assessed with an income and expenditure statement, discussion and regular reviews. All repayment plans should be affordable, so requested data on the proportion of repayment plans that are affordable, as well as metrics to assess this in the future, does not exist. The ability for an individual to challenge or seek a review of an affordability assessment depends on the type of debt, the individual’s circumstances and the department or ALB to which the debt is owed. Individuals can contact the relevant organisation to discuss their circumstances and any review or appeal routes available for that debt type. Information about the government’s plan to identify individuals at risk of falling into debt at an earlier stage and how the government has taken consideration of differences in repayment practices is available at Prevent Resolve Improve 26-30 Government Debt Management Strategy - GOV.UK.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what interest will be charged on people impacted by new debt repayment proposals.

The press release entitled ‘Government to Improve Support for Affordable Debt Repayments’, published on 20 March 2026, publicised the Government Debt Management Strategy 2026–2030. The strategy sets out the Government Debt Management Function’s (GDMF) vision and principles for good debt management across central government. It does not introduce a single new, cross-government “affordable repayment plan” policy with uniform terms; repayment arrangements continue to be set by individual departments and arm’s-length bodies (ALBs) in line with their specific legislation, policies and the circumstances of the individual. This includes consideration of interest rates, repayment incentives / disincentives, repayment period length, specific performance metrics and associated costs. Affordability is assessed with an income and expenditure statement, discussion and regular reviews. All repayment plans should be affordable, so requested data on the proportion of repayment plans that are affordable, as well as metrics to assess this in the future, does not exist. The ability for an individual to challenge or seek a review of an affordability assessment depends on the type of debt, the individual’s circumstances and the department or ALB to which the debt is owed. Individuals can contact the relevant organisation to discuss their circumstances and any review or appeal routes available for that debt type. Information about the government’s plan to identify individuals at risk of falling into debt at an earlier stage and how the government has taken consideration of differences in repayment practices is available at Prevent Resolve Improve 26-30 Government Debt Management Strategy - GOV.UK.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what additional support will be offered to individuals identified as being in financial difficulty beyond revised repayment schedules.

Some government organisations share information to support debt management, including to help assess an individual’s ability to pay. Where data is shared, it may include information relating to income, employment and benefits, depending on the purpose, the lawful gateway and the specific debt and department involved. This data can be used as a way to distinguish between financial hardship and deliberate non-payment. Departments and ALBs will apply their own policies and statutory frameworks when determining the most appropriate approach to debt recovery, but government guidance on support for those in financial difficulty is available at Public Sector Toolkits - GOV.UK. Any sharing and use of personal data for debt management purposes is carried out in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Where data sharing takes place under the Digital Economy Act 2017, it is subject to the Act’s statutory framework and the Digital Economy Act Code of Practice, including requirements and principles on lawful purpose, necessity and proportionality, security and accountability. Performance against the strategy will be monitored by the GDMF in line with the Cabinet Office functional standards and governance requirements. Where monitoring indicates that intended improvements are not being achieved, the GDMF will use established functional governance to work with departments and ALBs to understand the issues and support improvements, including through guidance, sharing good practice and engagement with relevant organisations.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, whether individuals will have the right to challenge affordability assessments made using automated or data-driven systems.

The press release entitled ‘Government to Improve Support for Affordable Debt Repayments’, published on 20 March 2026, publicised the Government Debt Management Strategy 2026–2030. The strategy sets out the Government Debt Management Function’s (GDMF) vision and principles for good debt management across central government. It does not introduce a single new, cross-government “affordable repayment plan” policy with uniform terms; repayment arrangements continue to be set by individual departments and arm’s-length bodies (ALBs) in line with their specific legislation, policies and the circumstances of the individual. This includes consideration of interest rates, repayment incentives / disincentives, repayment period length, specific performance metrics and associated costs. Affordability is assessed with an income and expenditure statement, discussion and regular reviews. All repayment plans should be affordable, so requested data on the proportion of repayment plans that are affordable, as well as metrics to assess this in the future, does not exist. The ability for an individual to challenge or seek a review of an affordability assessment depends on the type of debt, the individual’s circumstances and the department or ALB to which the debt is owed. Individuals can contact the relevant organisation to discuss their circumstances and any review or appeal routes available for that debt type. Information about the government’s plan to identify individuals at risk of falling into debt at an earlier stage and how the government has taken consideration of differences in repayment practices is available at Prevent Resolve Improve 26-30 Government Debt Management Strategy - GOV.UK.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what assessment she has made of the impact of extending repayment periods on the overall recovery of debt owed to government.

The press release entitled ‘Government to Improve Support for Affordable Debt Repayments’, published on 20 March 2026, publicised the Government Debt Management Strategy 2026–2030. The strategy sets out the Government Debt Management Function’s (GDMF) vision and principles for good debt management across central government. It does not introduce a single new, cross-government “affordable repayment plan” policy with uniform terms; repayment arrangements continue to be set by individual departments and arm’s-length bodies (ALBs) in line with their specific legislation, policies and the circumstances of the individual. This includes consideration of interest rates, repayment incentives / disincentives, repayment period length, specific performance metrics and associated costs. Affordability is assessed with an income and expenditure statement, discussion and regular reviews. All repayment plans should be affordable, so requested data on the proportion of repayment plans that are affordable, as well as metrics to assess this in the future, does not exist. The ability for an individual to challenge or seek a review of an affordability assessment depends on the type of debt, the individual’s circumstances and the department or ALB to which the debt is owed. Individuals can contact the relevant organisation to discuss their circumstances and any review or appeal routes available for that debt type. Information about the government’s plan to identify individuals at risk of falling into debt at an earlier stage and how the government has taken consideration of differences in repayment practices is available at Prevent Resolve Improve 26-30 Government Debt Management Strategy - GOV.UK.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, what assessment she has made of the number of individuals who currently are in debt who will be affected by the affordable repayment plans under the Government Debt Management Strategy 2026–2030.

The press release entitled ‘Government to Improve Support for Affordable Debt Repayments’, published on 20 March 2026, publicised the Government Debt Management Strategy 2026–2030. The strategy sets out the Government Debt Management Function’s (GDMF) vision and principles for good debt management across central government. It does not introduce a single new, cross-government “affordable repayment plan” policy with uniform terms; repayment arrangements continue to be set by individual departments and arm’s-length bodies (ALBs) in line with their specific legislation, policies and the circumstances of the individual. This includes consideration of interest rates, repayment incentives / disincentives, repayment period length, specific performance metrics and associated costs. Affordability is assessed with an income and expenditure statement, discussion and regular reviews. All repayment plans should be affordable, so requested data on the proportion of repayment plans that are affordable, as well as metrics to assess this in the future, does not exist. The ability for an individual to challenge or seek a review of an affordability assessment depends on the type of debt, the individual’s circumstances and the department or ALB to which the debt is owed. Individuals can contact the relevant organisation to discuss their circumstances and any review or appeal routes available for that debt type. Information about the government’s plan to identify individuals at risk of falling into debt at an earlier stage and how the government has taken consideration of differences in repayment practices is available at Prevent Resolve Improve 26-30 Government Debt Management Strategy - GOV.UK.

Pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, whether guidance will be issued to departments to distinguish between deliberate non-payment and financial hardship.

Some government organisations share information to support debt management, including to help assess an individual’s ability to pay. Where data is shared, it may include information relating to income, employment and benefits, depending on the purpose, the lawful gateway and the specific debt and department involved. This data can be used as a way to distinguish between financial hardship and deliberate non-payment. Departments and ALBs will apply their own policies and statutory frameworks when determining the most appropriate approach to debt recovery, but government guidance on support for those in financial difficulty is available at Public Sector Toolkits - GOV.UK. Any sharing and use of personal data for debt management purposes is carried out in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Where data sharing takes place under the Digital Economy Act 2017, it is subject to the Act’s statutory framework and the Digital Economy Act Code of Practice, including requirements and principles on lawful purpose, necessity and proportionality, security and accountability. Performance against the strategy will be monitored by the GDMF in line with the Cabinet Office functional standards and governance requirements. Where monitoring indicates that intended improvements are not being achieved, the GDMF will use established functional governance to work with departments and ALBs to understand the issues and support improvements, including through guidance, sharing good practice and engagement with relevant organisations.

What assessment she has made of the fairness of Vehicle Excise Duty for motorcycles compared with cars.

Vehicle Excise Duty (VED), sometimes known as 'road tax' or 'car tax', is a tax on vehicles used or kept on public roads. Different rates apply to cars, vans, and motorcycles, and the rate for each vehicle is calculated according to a range of factors, such as its date of first registration, weight, or CO2 emissions. VED for motorcycles is currently based on engine size. There are four engine size ranges, with the lowest rate applying to zero emission motorcycles and the smallest engines sized 150cc or less (currently £27). The highest rate applies to engines sized 600cc and above (currently £125). The Government annually reviews the rates and thresholds of taxes and reliefs to ensure that they are appropriate and reflect the current state of the economy. The Chancellor makes decisions on tax policy at fiscal events in the context of the public finances.

With reference to her Department’s press release entitled Chancellor gets banks to step up mortgage support for customers, published on 26 March 2026, how compliance by lenders with the agreed measures will be monitored.

On 26 March 2026, the Chancellor met with the six largest mortgage lenders (Lloyds Banking Group, NatWest Group, Barclays UK, HSBC UK, Santander UK, and Nationwide Building Society), alongside UK Finance, to discuss the outlook for mortgage rates in light of the conflict in Iran, how lenders are responding, and what practical support is available to concerned borrowers. At this meeting, these lenders committed to proactively contact 1.6 million customers whose fixed-rate deals end between now and the end of the year, setting out options well before payments change. Lenders across the industry also reaffirmed their commitment to the Mortgage Charter. The Mortgage Charter is a voluntary agreement that covers 90% of the sector, and provides flexibilities to help borrowers manage their repayments over a short period. This includes it permitting borrowers to switch to an interest only mortgage, or extend their mortgage term, for up to 6 months, after which they can switch back without a new affordability check or it affecting their credit score. The Financial Conduct Authority regularly publish data on uptake of the Mortgage Charter. The Mortgage Charter is in addition to Financial Conduct Authority rules which provide significant protections for all borrowers, including ensuring all customers are treated fairly. Any borrower who is concerned about making their repayment should contact their lender. Seeking support and engaging with lenders to discuss options will not affect a borrower’s credit score in any way, and earlier engagement will mean that lenders can offer more support. More broadly, the market remains open, resilient and competitive. Prospective first-time buyers may find it useful to speak to a broker in order to find the best possible product available for their circumstances.

Pursuant to her Department’s press release entitled Chancellor gets banks to step up mortgage support for customers, published on 26 March 2026, what eligibility criteria will apply to borrowers seeking support under the enhanced measures.

On 26 March 2026, the Chancellor met with the six largest mortgage lenders (Lloyds Banking Group, NatWest Group, Barclays UK, HSBC UK, Santander UK, and Nationwide Building Society), alongside UK Finance, to discuss the outlook for mortgage rates in light of the conflict in Iran, how lenders are responding, and what practical support is available to concerned borrowers. At this meeting, these lenders committed to proactively contact 1.6 million customers whose fixed-rate deals end between now and the end of the year, setting out options well before payments change. Lenders across the industry also reaffirmed their commitment to the Mortgage Charter. The Mortgage Charter is a voluntary agreement that covers 90% of the sector, and provides flexibilities to help borrowers manage their repayments over a short period. This includes it permitting borrowers to switch to an interest only mortgage, or extend their mortgage term, for up to 6 months, after which they can switch back without a new affordability check or it affecting their credit score. The Financial Conduct Authority regularly publish data on uptake of the Mortgage Charter. The Mortgage Charter is in addition to Financial Conduct Authority rules which provide significant protections for all borrowers, including ensuring all customers are treated fairly. Any borrower who is concerned about making their repayment should contact their lender. Seeking support and engaging with lenders to discuss options will not affect a borrower’s credit score in any way, and earlier engagement will mean that lenders can offer more support. More broadly, the market remains open, resilient and competitive. Prospective first-time buyers may find it useful to speak to a broker in order to find the best possible product available for their circumstances.

With reference to her Department’s press release entitled Chancellor gets banks to step up mortgage support for customers, published on 26 March 2026, what enforcement mechanisms will be available if lenders fail to deliver the agreed support.

On 26 March 2026, the Chancellor met with the six largest mortgage lenders (Lloyds Banking Group, NatWest Group, Barclays UK, HSBC UK, Santander UK, and Nationwide Building Society), alongside UK Finance, to discuss the outlook for mortgage rates in light of the conflict in Iran, how lenders are responding, and what practical support is available to concerned borrowers. At this meeting, these lenders committed to proactively contact 1.6 million customers whose fixed-rate deals end between now and the end of the year, setting out options well before payments change. Lenders across the industry also reaffirmed their commitment to the Mortgage Charter. The Mortgage Charter is a voluntary agreement that covers 90% of the sector, and provides flexibilities to help borrowers manage their repayments over a short period. This includes it permitting borrowers to switch to an interest only mortgage, or extend their mortgage term, for up to 6 months, after which they can switch back without a new affordability check or it affecting their credit score. The Financial Conduct Authority regularly publish data on uptake of the Mortgage Charter. The Mortgage Charter is in addition to Financial Conduct Authority rules which provide significant protections for all borrowers, including ensuring all customers are treated fairly. Any borrower who is concerned about making their repayment should contact their lender. Seeking support and engaging with lenders to discuss options will not affect a borrower’s credit score in any way, and earlier engagement will mean that lenders can offer more support. More broadly, the market remains open, resilient and competitive. Prospective first-time buyers may find it useful to speak to a broker in order to find the best possible product available for their circumstances.