What steps she is taking to reduce the time taken to reach decisions on Attendance Allowance applications.
Attendance Allowance is currently undergoing a significant modernisation through the piloting of an online digital claim process. We are using customer feedback to design a transformed application that is shorter and easier, which focuses on collecting only the information we need to make a decision. This pilot will also support decision makers to handle claims more quickly with a significant reduction in requests for further information from customers.