Speeches by Young.

“But for repairs?”

“Sara, Ofgem’s rules state that suppliers must take “reasonable steps” to ensure that smart meters are working. Do you think those responsibilities need to be made clearer?”

“If I can come back to whether smart meters are working, Ned, do you want to add anything on whether Ofgem’s rules about taking “reasonable steps” to ensure that smart meters are working need to be made clearer?”

“Do you think those guaranteed standards of performance that Ofgem is proposing go far enough, or is there anything that you would add?”

“I would like to focus on the reductions in energy consumption. Simon, has the smart meter roll-out so far had the impact that it was designed to have on reducing energy consumption? Is there a difference between domestic and non-domestic customers?”

“Do we know whether that is because the energy performance certificates are effectively getting it wrong? Or is it simply that if you are living in a poorly insulated home, getting a smart meter and seeing just how much you are using motivates you to use less? If you are living in a well-insulated home, you might think …”

“We have possibly gone off on an interesting diversion—albeit one that might support our reducing energy bills, so we might want to come back to you separately on that—but perhaps I can bring us back to the question of smart meters. Given that one in five consumers with a smart meter still has to give regular manual met…”

“Welcome to the panel. We have seen some worrying statistics about the reliability of smart meters, such as one in 10 being used in manual mode. Money Saving Expert has estimated that, when you take a wider definition of “faulty”, it is more like 19%, which also ties in with Citizens Advice saying that 20% are having pr…”

“Specifically on the targets, would you change them to focus on working smart meters, rather than simply installing them, or do you think these other things that you are outlining would be a better approach to the problem?”

“I see the point you are making. Ned, are there enough smart meter engineers to carry out repairs and installations? If not, what steps would you take to boost recruitment?”

“But for repairs?”

“Sara, Ofgem’s rules state that suppliers must take “reasonable steps” to ensure that smart meters are working. Do you think those responsibilities need to be made clearer?”

“If I can come back to whether smart meters are working, Ned, do you want to add anything on whether Ofgem’s rules about taking “reasonable steps” to ensure that smart meters are working need to be made clearer?”

“Do you think those guaranteed standards of performance that Ofgem is proposing go far enough, or is there anything that you would add?”

“I would like to focus on the reductions in energy consumption. Simon, has the smart meter roll-out so far had the impact that it was designed to have on reducing energy consumption? Is there a difference between domestic and non-domestic customers?”

“Do we know whether that is because the energy performance certificates are effectively getting it wrong? Or is it simply that if you are living in a poorly insulated home, getting a smart meter and seeing just how much you are using motivates you to use less? If you are living in a well-insulated home, you might think …”

“We have possibly gone off on an interesting diversion—albeit one that might support our reducing energy bills, so we might want to come back to you separately on that—but perhaps I can bring us back to the question of smart meters. Given that one in five consumers with a smart meter still has to give regular manual met…”

“Welcome to the panel. We have seen some worrying statistics about the reliability of smart meters, such as one in 10 being used in manual mode. Money Saving Expert has estimated that, when you take a wider definition of “faulty”, it is more like 19%, which also ties in with Citizens Advice saying that 20% are having pr…”

“Specifically on the targets, would you change them to focus on working smart meters, rather than simply installing them, or do you think these other things that you are outlining would be a better approach to the problem?”

“I see the point you are making. Ned, are there enough smart meter engineers to carry out repairs and installations? If not, what steps would you take to boost recruitment?”