Speeches by McDougall.

“In a previous life, I was very proud to have worked on the Tell Us Once service at its inception, and I know how important that service is to people at the worst possible time of their life. I will certainly raise the issue that my hon. Friend has highlighted.”

“Our focus is on ensuring that the talks that are under way are productive, and that they end with measures that will get the delivery service improved and the business on to a sustainable footing. As I have mentioned, we have an undertaking that the owners are not allowed to take value out of the company until service …”

“I certainly will. I thank my hon. Friend for raising that issue, as well as all the other hon. Members who have brought to me local intelligence, which informs my own understanding of the issues across the postal service.”

“We rely on Ofcom as the regulator of Royal Mail, which is exactly why we are having a meeting later today to discuss what more it can do to deal with the widespread concerns that exist across the House about the quality of service.”

“The hon. Lady is right to pay tribute to her local posties. It is because we recognise the connection between the sustainability of the Royal Mail and the postal service and the conditions of workers and the importance of the talks that are going on, that the Secretary of State has been convening the meetings that I ha…”

“My hon. Friend shows passion and anger, which he has also shown to me in private when raising these issues. Again, that speaks to how frustrating it is for us as Members of Parliament to raise a problem—on any issue—and then to be told that it does not exist when our constituents are telling us otherwise. Royal Mail ha…”

“My hon. Friend’s constituents absolutely deserve better, and posties deserve dignity at work, given the essential job they do for our society and our economy. That is exactly why we are convening meetings between management and unions to make sure that those talks progress.”

“Continue to speak to me. My hon. Friend grabbed me during the votes the other night to raise local Royal Mail issues, and I know she will continue to do so.”

“That is a very fair question. As I mentioned, the Secretary of State brought together the ownership and management to stress the need to get an agreement on reforms to improve service standards. Those things are all connected. I have stressed, in no uncertain terms, my dissatisfaction with current levels of service. On…”

“I reassure my hon. Friend’s constituents that we are expressing the frustration and anger that he has expressed to me directly to Royal Mail and through Ofcom, and of course I will happily discuss developments with him.”

“Whenever hon. Members raise local delivery issues with me, I raise them directly with Royal Mail officials. I will certainly do so for his area because his constituents deserve a better service.”

“My hon. Friend is absolutely right to point out that the situation is a result of long-standing structural issues in Royal Mail, and with postal services more generally. My focus later today with Ofcom will be to ensure that it is pressed to deal with exactly the issues that my hon. Friend describes.”

“My hon. Friend is right to speak on behalf of his constituents and demand better service. As for what we can do, as I said, we are working through the regulator to ensure that services improve, and I am meeting it later today. We are also intervening to bring together the workforce and management to ensure the talks th…”

“I thank the hon. Gentleman for that helpful and practical suggestion. I will certainly add it to the agenda for the meeting, and report back to him on the outcomes of those discussions.”

“I will raise the issues at Banbridge sorting office directly with Royal Mail. In addition to my work with the Department of Health, I will ensure that we are having that conversation with health bodies in Northern Ireland.”

“The hon. Gentleman makes an important point. As I mentioned a moment ago, we are working with the Department of Health and Social Care here to ensure as many health bodies as possible take advantage of the barcode service, to make sure that their letters get through. I will certainly make sure that the issues he has hi…”

“The service that my hon. Friend’s constituents are getting clearly is not good enough. We have met Royal Mail to say that the situation is not good enough, we are bringing together workforce and management to progress the talks that will enable us to improve those standards and, as I say, I will be meeting Ofcom later …”

“I reassure the hon. Gentleman that I have communicated exactly the frustration that he describes, which I have heard from so many hon. Members, to Royal Mail, and I will communicate it to Ofcom later as well.”

“My hon. Friend makes a powerful case about how delays and failings in Royal Mail standards impact on so many different aspects of his constituents’ lives. I will certainly use those examples when I next meet with Royal Mail.”

“I will certainly raise my hon. Friend’s concerns about important medical post with Ofcom. Royal Mail is part of the critical national infrastructure and can reach every part of the country, and its ability to deliver such things is a business opportunity, and it needs to get that right.”